Privacy Policy

PRIVACY POLICY

Cognitech (UK) Limited are committed to protecting your privacy during your visits to our website and recognise our responsibility to keep the information you provide to us confidential at all times.

We protect your personal information on the Internet to an equivalent high standard to that you experience through any other channels through which we may interact with you, such as office visits or on the telephone.

The cookies used on Cognitech (UK) Limited’s website do not include any information that others could read and understand about you, such as your name or contact details.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

This practice is strictly adhered to. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Edge or Internet Explorer or Google Chrome) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your Internet browser.

When you apply for a product or service on the Cognitech (UK) Limited website, you will be asked for personal information that is needed to process your application.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the      information to improve our products and services.
• Our technical      advisors will follow up your specific request, either by e-mail, phone or      mail, as part of our customer care procedures.
• We may      periodically send targeted and relevant promotional information about      products you have specifically enquired about (and therefore demonstrated      an intent to purchase) from Cognitech      (UK) Limited. This may include special offers or other      information which we think may help you to achieve your IT objectives,      using the contact details you provided by requesting information from us.
• You have the      right to request that no further marketing information is sent to you, and      we will always provide a clear option to do this on every communication.

For your protection we will also:

• Not hold more information      about you than is required for the purposes for which it is being      processed.
• Your      information will not be held for longer than two years if you have      enquired only (and not purchased from Cognitech (UK) Limited).
• If you are a      customer who has made a purchase from Cognitech (UK) Limited, we are      required as a minimum to hold your customer data for the lifetime of the      warranty on your purchase (up to 10 years) and unless you request for your      information to be removed, we will continue to hold your data on our      system for up to 20 years. This is because the data we hold will be      relevant should you wish to update your home improvements in the future,      and we may require the original/specific details of your installation.
• Take      reasonable endeavours to ensure that any information about you is accurate      and kept up to date.
• Process your      information in accordance with your rights under the General Data      Protection Regulation (GDPR) 2018.

We do not have any control over the websites of any other company outside Cognitech (UK) Limited. If you click on a link on our site that takes you to another website, we cannot be held responsible for your privacy when you are on that website.

The information provided on this website or in any communication containing a link to this site is for personal use and information purposes only and is not intended for distribution to, or use by, any person or entity in any jurisdiction in any country where such distribution or use would be contrary to law or regulation or which would subject any member / dealer of Cognitech (UK) Limited to any registration requirement within such jurisdiction. Where any opinions are expressed on this website, they are provided by Cognitech (UK) Limited for personal use and for information purposes only.

Unless otherwise stated on the product pages, the services and products on this website are intended for use by companies or individuals based in the United Kingdom only and are not aimed at or intended for use by residents of any other jurisdiction.

Where any information on this website constitutes a financial promotion, it is issued and approved for publication and distribution in the United Kingdom only.

The information you provide on our online forms will be used to process your request quickly and accurately. This information will not be shared with any third parties.

• be informed about the      processing of your personal data
• rectification      if your personal data is inaccurate or incomplete (requests to amend data      will be processed within one month)
• access to your      personal data and supplementary information, and the right to confirmation      that your personal data is being processed
• be forgotten      by having your personal data deleted or removed on request where there is      no compelling reason for Cognitech      (UK) Limited to continue to process it (requests to      have your data deleted will be processed within one month)
• restrict      processing of your personal data
• data      portability of your personal data for your own purposes
• object to the      processing of your personal data for direct marketing, scientific or      historical research, or statistical purposes. You have the right to ‘opt      out’ of receiving any marketing or promotional material from Cognitech (UK) Limited at      any time.

Please visit https://ico.org.uk/for-the-public/ for more information regarding your personal data protection rights.

If you would like to make a complaint about the data we hold about you, please contact the Chief Executive Officer (CEO) in writing (using our registered address above) with any enquiries relating to the collection, storage, transfer or deletion of your personal data collected via this website.

These 'Exclusion of Liability' provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms and conditions and in particular within the 'Exclusion of Liability' clauses shall attempt to exclude liability that is not permissible to exclude under applicable law, including without limitation, for fraudulent misrepresentation.

While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials, are appropriate or available for use in the United Kingdom.

Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

To provide increased value to users of this website, we may provide links to other websites or resources (that are not part of Cognitech (UK) Limited) for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and that we do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

© Cognitech UK (including the company name Cognitech (UK) Limited). All rights, save as expressly granted, are reserved. Reproduction in any form of any part of the contents of this website without our prior written consent is prohibited.

The trademarks, logos, images, photographs and service marks ("Marks") displayed on this website are the property of Cognitech (UK) Limited or other third parties. Users are not permitted to use these Marks without the prior written consent of Cognitech (UK) Limited or such third party which may own the Mark.

The contents of this website, including these terms and conditions of use, are subject to change by us without notification. Additionally, Cognitech (UK) Limited shall not be obliged to remove any outdated information from the website or to expressly mark it as being outdated.

In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, Cognitech (UK) Limited reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains. Monitoring includes (without limitation) checks for viruses and other malignant code and use or content that is unauthorised or unlawful or material that may cause offence in any way.

If any provision of these terms and conditions of use of this website is held unenforceable, it will not affect the validity and enforceability of the remaining provisions.

Cognitech (UK) Limited

Telephone 01635 734920

Registered Office: 71-75 Shelton Street, Covent Garden, LONDON, WC2H 9JQ

Registered in England No 16370309 

VAT Registration No 492 1590 77

www.cognitech.uk